**Unlocking New Features in Customer Replied Triggers: A Guide for Business Owners**
As a business owner, coach, or service provider striving to optimize your customer interactions, staying updated with the latest tools is crucial. For those leveraging CRM platforms like HighLevel, integrating dynamic chat solutions can significantly enhance customer engagement. Today, we’re diving into the exciting updates around selecting Chat Widgets and Live Chats in the Customer Replied trigger, making your CRM experience even more robust and user-friendly.
### What’s New?
Gone are the days when you could create multiple chat widgets and live chats but couldn’t specify which ones should trigger customer replies. HighLevel has listened to its users, and now you can easily select specific chat widgets and live chats directly within the Customer Replied trigger. This update provides flexibility, allowing you to tailor customer interactions more precisely based on the channel they used to reach out. By introducing dropdown selections, you can now fine-tune your customer communication strategies with ease.
### How It Works
Integrating these new features into your workflow is straightforward. Here’s how you can make the most of these updates:
1. **Add the Customer Replied Trigger:** Begin by setting up the trigger within your CRM context.
2. **Select Reply Channel:** Utilize the filter to choose ‘Chat Widget’ or ‘Live Chat’ as your desired reply channel.
3. **Customize Further with Filters:** With another filter, select either ‘Chat Widget is’ or ‘Live Chat is’ based on your initial choice. This step ensures that interactions are paired with the right communication channel.
4. **Choose from the Dropdown:** Finally, select your specific chat widget or live chat option from the available dropdown menu. This feature simplifies the management of multiple chat interfaces, ensuring clarity and precision in customer communication.
This seamless integration not only simplifies your workflow but also enhances your CRM’s functionality, especially useful for those familiar with tools like Kajabi, HubSpot, or ClickFunnels.
### Conclusion
Embracing such updates in your CRM strategy ensures better customer satisfaction and streamlined operations, key elements for businesses aiming to scale effectively. Whether you’re crafting funnel strategies or leveraging advanced A.I. automation, these tools offer a significant edge.
If you’re ready to explore these features, start your 14-day trial with us. Gain access to our dynamic learning community and discover how we can build custom A.I. and automation solutions tailored to your business needs. Get in touch today to elevate your CRM game with bespoke systems designed just for you.
