## Understanding Billing for Suspended Telephony Accounts and Call Recording Storage
As small to medium-sized business owners, service providers, CRM users, coaches, and consultants, understanding the intricacies of billing for telephony services and call recording storage is essential. Especially if you’re working with platforms like HighLevel, Kajabi, HubSpot, and ClickFunnels. Let’s dive into what’s changing and how it affects you.
### Introduction
Navigating the billing aspects of telephony services can be tricky, especially if you aren’t aware of all the nuances. For businesses using comprehensive CRM systems and funnels, understanding your billing for suspended telephony accounts and call recording storage can make a significant difference in your operational costs and budget planning.
### Billing for Suspended Accounts
One of the crucial updates is that businesses will now begin getting billed for telephony sub-accounts that are suspended. Previously, due to a race condition, this billing was not happening. This change means that even if your telephony account is temporarily inactive, the associated costs will still apply.
Understanding this change is important for businesses relying heavily on telephony services for client communication and internal coordination. Ensure you are keeping tabs on all active and suspended sub-accounts to avoid any surprises in your next billing cycle.
### Call Recording Storage Costs
If your services include call recording, taking note of the new storage billing is essential. Previously unbilled, call recordings now come with a storage cost, billed monthly. Starting from September 2024, you will be charged $0.0005 per minute of recording stored. For instance, if you store 100 minutes of calls every day, you’ll end up paying around $1.20 for the first month.
This isn’t just a minor change but one that could impact your budget, especially if you handle numerous calls daily. Planning ahead will help you accommodate these new expenses and maintain your operational efficiency.
### Conclusion
Adjustments in billing practices such as these are designed to create a more accurate and sustainable model for businesses and service providers. To smoothly transition into these changes, assess your current usage, and suspended accounts, and prepare for the upcoming storage costs. Keeping yourself updated and adapting to these shifts will help in running your business more effectively without unexpected bills.
Take your business tools a notch higher. Start your 14 days trial with us and get access to our learning community. We build custom AI and Automations for businesses. Get in touch today and get your custom-built AI and Automations systems.
